Responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.

· Profound knowledge of domestic and international shipping requirements

· Profound knowledge of international shipping documents and why they are required

· Profound knowledge of country specific requirements

· Profound knowledge of Letter of Credit

· Ensure good document control

· Order entry, shipping and invoicing

· Handle incoming calls or inquiries from prospective customers or clients

· Transfer customer calls to appropriate staff

· Provide customers with general product and service information.

· Identify, investigate, and resolve customer issues using the database/ERP system, including

complaint registration and follow-up in SF.com

· Follow-up on outstanding customer inquires

· Assist customers effectively by solving customer disputes

· Completing supporting paperwork

· Set-up of new customers in SAP and update existing records where needed

· Research billing issues

· General administrative support · Keep records of customer interactions (for instance, by using Services for Object) · Foster relationships with internal and external customers

MUST HAVE

Preferred minimum of 2 years’ experience in a Customer Services environment, preferably with contract administration expertise

Bachelor’s Degree

Experience working in a multi discipline team

WE VALUE

Passionate about customer service, with a professional, assured telephone manner and a confident personality

· Self-motivated with excellent communication skills

· Ability to build relationships quickly and use this skill to ensure customers get exceptional service

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.