Customer Service Representative - Phoenix AZ

Our Company Is looking for a Customer Service Representative (one position). New Haven offers our employees benefits (Medical, Dental, Optical and Life Insurance). We also offer an HSA, Flexible Spending and a matching 401(k). We provide Uniform shirts to our drivers at no charge. A new updated time off policy.

For over a century, New Haven has been a family business that greatly values our relationships with our customers and the integrity, durability and workmanship of our products.

Our products combine innovative designs, engineering excellence and top-of-the-line components and are reflective of our years of experience in and dedication to the various industries we serve. New Haven is dedicated to providing you and your company with the highest quality CORRUGATED, PACKAGING, MOVING EQUIPMENT and CARGO CONTROL available in the market.

We are excited to announce our 115th anniversary, during which time we have served the Moving, Transportation, Entertainment, Aeronautics, Health, and Aerospace industries, as well as Government Agencies, Universities, Libraries, Museums, and Corporations.

New Haven began with a single horse-drawn wagon. No matter how technologically advanced we have become (we were the first ever company to utilize lasers in our manufacturing of Furniture Moving Pads and our Cargo Control is now employed in outer space), we still retain a personalized orientation with our customers and care about your individual success.

POSITION SUMMARY:

Receive, investigate and respond to all customer inquiries regarding shipments, products and orders. Input Phone/fax orders and relative data into the computer by performing the following duties:

Essential Job Functions

+ Always interact with customers with a sense of enthusiasm and a positive helpful attitude.

+ Receive, Enter and Print Sales Orders via Telephone or Email or Walk-In. Checking to make sure stock is available and referencing customer sales history. Collect and document payment for all orders without payment terms. Offer additional merchandise or services where appropriate.

+ Coordinate with Customers and New Haven Sales Representatives and advice regarding availability of stock and order fulfillment timeframe, as well as any possible substitutions or clearance specials.

+ Field customer complaints regarding any billing issues or necessary order corrections.

+ Coordinate the fulfillment of all Web Orders. Advising product availability, fulfillment timeframe and Freight costs with Web Customers and New Haven Web Order Team.

+ Confer with customers, project managers and sales reps either by Telephone, email or Walk-In

+ concerning rental orders, equipment availability, delays and returns.

+ Write up Rental orders and returns noting any special instructions with delivery or pick up and forklift availability, Parking restrictions, long push or 2nd man necessity and COI Requirements.

+ Participate in Inventory Friday and Saturday multiple times a year, helping to count and enter counts into a spreadsheet.

Secondary Duties:

+ Assist in office filing, making sure all paperwork is sorted and stored in the appropriate location.

+ Assist in sorting the day’s work for processing.

+ Help maintain a clean and organized office space. Letting the appropriate person know when office supplies need to be re-ordered.

+ Follow any other direction given by management.

+ Housekeeping

+ Assist with counting and verifying inventory.

+ Observes and adheres to all safety rules and regulations