Job Description:

You will be working in the IT department providing technical support to computer users, for Microsoft Windows and Office, Active Directory and Application User Support, responsible for:

· Building laptops and computers to requirements.

· Repair, replace and upgrade computers.

· Assist with PC management software, Microsoft System Configuration Manager (SCCM)

· Provide End User support

· Setting Up, Installing and Configuring computer systems

· Diagnosing hardware/software faults and solving technical problems, either over the phone, on-line or face to face.

· Assist with internal audit reviews and requests

· Respond, Assign and Resolve Helpdesk Tickets, provide reporting and perform to SLA’s.

Requirements
Requirements:

· Good verbal communication, written and documentation skills

· The ability to explain complex information in simple, clear terms to non-IT personnel

· The ability to deal with difficult callers and the skills to assess each customer/employee's IT knowledge levels appropriately

· A Logical, structured thinker, with strong analytical and problem-solving skills

· 3 years technical training or in-depth experience in Microsoft computers, Windows, Services, mobile devices and technologies

· Knowledge of Cyber Security tools, and information security requirements.

· Ability to work with people in other departments, at different levels and with external vendors and suppliers

· Knowledge of escalation management and the process

Additional Skills Preferred (but not required):

Knowledge of Active Directory, and User Provisioning
Knowledge of Tablets, Cell Phones, experience in support users
ITIL Process knowledge and Training, e.g. Foundation Certification
Certification in Microsoft Windows, Active Directory
Knowledge of IT systems, terminology and processes

Target Salary Range
Non-Bay Area Target salary Range $49,500 - $76,500 DOE
Locations
Chandler, Arizona, United States
Field of Activity
Administration
Position Type
Regular
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